Returns & Refunds

What can be returned

• Items that are unworn and unwashed, with all tags attached, in their original packaging.
• Sent back to us within 14 days of delivery.

Final sale

These can’t be returned or exchanged, unless they arrive faulty or wrong:

• Items bought on sale.
• Unstitched fabric that has been cut.
• Items that have been altered or tailored.

Size exchanges in Pakistan

If the size isn’t right, send the item back and we’ll deliver the new size free of charge. If that size has sold out, we refund you instead.

How to return or exchange

1. Email support@durmaan.com within 14 days of delivery. Include your order number, the item, and whether you’d like a refund or an exchange.
2. We reply with the return address and instructions.
3. Pack the item in its original packaging and send it with a tracked service. You pay the return postage, unless the item is faulty or wrong.
4. We check the item and email you when your refund or exchange is on its way.

Refunds

• Refunds go to your original payment method (card or Raast) within 15 working days of the item reaching us.
• Your bank may take a few more days to show it.
• Refunds to cards issued outside Pakistan are made in PKR. Because exchange rates change, the amount your bank shows may differ slightly from what you paid.
• Original delivery charges and any customs duties are not refunded, unless the item was faulty or wrong.

Faulty, damaged or wrong items

Tell us within 48 hours of delivery at support@durmaan.com, with photos. We cover the return postage and send a replacement, or give you a full refund including delivery charges.

Cancelling an order

You can cancel free of charge until your order is handed to the courier. Email us your order number and we refund the full amount. After dispatch, the returns policy above applies.